Getting people to try out your product is great, and when they like it and buy it, that’s even better. But whether they will stay with you in the long-run, (i.e developing customer loyalty) and whether they will become repeat customers depends a lot on how you treat them once they have given you a nod. And part of how you treat them includes talking to them when they express their disappointment or an issue they’re having. With the internet, and now that everyone has blogs, it has become even more important to see what people are saying about your company online, and responding to that.
Archive for June, 2007
Top 10 Things Digg Needs (Or Needs to Improve On)
Everyone’s favorite socially driven news site has a lot to offer but could also learn a lot from its users. Here are 10 things I feel the site needs to work on.
Why Use Digg Search When You Have Google Search?
If you don’t like Digg’s site search bar you are not alone. Many Digg users recently expressed their hatred for this feature in a submission on the social news site. While many others that I have talked to say they have simply stopped using Digg’s search features and instead have opted for Google Search (by using the site:digg.com [query]). Here’s a little experiment.
LinkedIn Preempts Facebook with Facebook Application
In an effort to preempt any perceived potential threat to the business-oriented professional social networking site in case Facebook launches similar features, LinkedIn has launched a Facebook application that lends one of the networks services to Facebook.
Beginner’s Guide to Digging on the Nintendo Wii
With the release of the console specific Opera browser we have been able to surf the web on the Wii. Which of course means that you can finally step away from your computer screen, get comfortable in that couch and get ready to get social through your television screen.
The Digg Widget, diggthis.js, and Useless Traffic
There is no denying, by whatever measure you use, that Digg gets a lot of inbound traffic and as a result, generate a lot of outbound traffic for the site’s that get showcased on its homepage. But if you look close enough, a lot of Digg’s incoming traffic is absolutely useless.
Vanessa Fox Gets Screwed
I was analyzing [Vanessa Fox's blog](http://www.vanessafoxnude.com/) (which I highly recommend [subscribing](http://feeds.feedburner.com/vanessafoxnude) to) today and it seems that she is being screwed by social media sites. Not in the sense that they are intentionally doing bad things to her, but her blog doesn’t seem to get any social media love.
Does LinkedIn Really Need to Worry About Facebook?
When the news first broke that LinkedIn would be releasing a developer API, both the way they marketed this move and the way the community responded to it seems somewhat unreasonable. LinkedIn is a specialized social network and they shouldn’t really be worrying about Facebook, at least not yet.
The Results Are In – How You’re Getting Your Diggs
Last week I asked you all to let me know how you get your Diggs. We received a good amount of response which included a mix of answers that covered the spectrum of possibilities. I also want to extend my gratitude to everyone that participated. I really learned a lot about the Pronet audience. Let us begin.
Spotplex, Why it Works and Why it Doesn’t
When Spotplex launched its beta back in February, it garnered a lot of coverage. And why shouldn’t it? Everyone loves a Digg killer, and the site seemed to have a foolproof way of calculating popularity and sharing information with other users without having to worry about organized gaming and voter fraud. Let’s take a look at how true these assertions are and now that the site is finally out of beta, if much has changed or not.
